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Farmafactoring S.p.A. adheres to the Banking and Financial Arbiter, estabilished at Bank of Italy according the rules on the protection of the transparency of contractual conditions and of the correctness of relations with customers on December 12, 2011, and to the Conciliatore Bancario Finanziario, Association for resolving disputes concerning banking and financial transactions and services - ADR.
If the customer is not satisfied with the resolution, before occur to the court, it can appeal to:
Banking and Financial Arbiter (ABF)
To know how to interact with the Banking and Financial Arbiter contact 800.19.69.69, or alternatively:
Contact directly the Technical secretariat of the Banking and Financial Arbiter (ABF):
Segreteria tecnica del Collegio di Milano
Via Cordusio, 5
20123 Milano
Telefono: 02 72424246
Fax: 02 72424472
E-mail: milano.abf.segreteriatecnica@bancaditalia.it
(only to request clarification)
Segreteria tecnica del Collegio di Roma
Via Venti Settembre, 97/e
00187 Roma
Telefono: 06 47929235
Fax: 06 479294208
E-mail: roma.abf.segreteriatecnica@bancaditalia.it
(only to request clarification)
Segreteria tecnica del Collegio di Napoli
Via Miguel Cervantes, 71
80133 Napoli
Telefono: 081 7975350
Fax: 081 7975355
E-mail: napoli.abf.segreteriatecnica@bancaditalia.it
(only to request clarification)
Consult the website: www.arbitrobancariofinanziario.it
Download the Practical Guide and Form for presenting the appeal:
Banking and Financial Arbiter - Pratical Guide and Form
Conciliatore Bancario Finanziario
To know how to interact with the Conciliatore Bancario Finanziario, the customer could be ask information to Farmafactoring S.p.A. staff or alternatively:
The Customer may contact the Conciliatore Bancario Finanziario without presenting prior complaint to Farmafactoring S.p.A.
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